Too little, too late: The new Amazon way?

Amazon.com has set a standard for customer service that is literally etched into their corporate mission.  So how do they explain this:

Hello,

I am truly sorry for your concern about being blocked by a Requester, and I would be happy to help you. However, as stated on our site, all approvals, rejections, and blocks are at the sole discretion of the Requester.

I have passed along some feedback regarding implementing a dispute process for workers that feel that they should not have been blocked. I understand that a future change in the program would not be of any assistance to you now, however it may stop another worker from having the same experience that you had.

This is something that you will need to work out with the Requester directly. For your reference, here's how to contact the Requester again:

1. Click on the title of the HIT.
2. On the lower right-hand side of the box, click "Contact the Requester of this HIT"
3. Enter your question about the HIT and submit.

After you have sent your message, you may need to wait a few days for a reply. Some Requesters do not monitor their messages every day.

If you have any other questions or concerns, please use the following secure link to contact us back to ensure that we receive your message:

http://www.mturk.com/mturk/contactus

I apologize for the frustration that this experience has caused you, and thanks for participating in Mechanical Turk.  link

I've said it before on this site, but it needs repeating.  Amazon makes the banning policy.  Amazon issues the suspensions.  Anything else is a deflection.  "I understand that a future change in the program would not be of any assistance to you now, however it may stop another worker from having the same experience that you had."  Does this sound like a company that cares about its users and is committed to offering the best technology and customer service?

How about they pull rank, apologize, reinstate the account immediately, apologize for the inconvenience, issue a bonus credit, and then actually fix the system.  Again, this happens to long-time Turkers with approval ratings in the high 90's.  That's like taking away someone's driver's license permanently, because of three speeding tickets... in their whole life!